1. Terms and Conditions
Acceptance of Terms:
By using this website, you agree to fully comply with these terms and conditions. If you do not agree with any part of them, please do not use the site.Products:
We offer high-quality products that meet the stated specifications. Product images may slightly differ from the actual product due to lighting or screen settings.Prices:
All prices are shown in Moroccan Dirhams (MAD) and include applicable taxes. We reserve the right to change prices at any time without prior notice.Ordering and Payment:
You can place orders via the website or through WhatsApp. We accept payment via bank cards, electronic wallets, and cash on delivery (COD) in some areas.Cancellation and Returns:
Orders can only be canceled before shipment. Return policy allows you to return products within 7 days from receipt, provided the products are unused and in their original packaging.Liability:
We are not responsible for any damages resulting from misuse of the products or failure to follow usage instructions.
2. Privacy Policy
Information Collection:
We collect personal information necessary to process orders and improve your experience on the site.Use of Data:
Data is used solely for delivery purposes, customer communication, and service improvement.Data Protection:
We commit to protecting your personal information and will not share it with any third party without your consent.Cookies:
The site uses cookies to enhance browsing experience and analyze performance.
3. Delivery Policy
Delivery Areas:
We deliver to all major cities in Morocco, with possible delivery to remote areas at additional cost.Delivery Time:
Usually between 1 to 3 business days in major cities, and 3 to 7 days for other areas.Delivery Fees:
Delivery within major cities is free for orders exceeding a certain amount (e.g., 500 MAD). Otherwise, fees apply based on distance.Delivery Method:
We rely on trusted shipping companies to ensure timely delivery.Order Tracking:
You will receive a tracking number to monitor your shipment status easily.
4. Payment Policy
Accepted Payment Methods:
Electronic payment via bank cards (Visa, Mastercard).
Electronic wallets (such as PayPal, if available).
Cash on delivery (COD) in some areas.
Security:
All financial transactions are processed through secure gateways to protect your data.
5. Return & Refund Policy
Return Conditions:
You can return the product within 7 days of receipt provided it is in original, unused condition and packaging.Return Process:
Contact us via email or WhatsApp to arrange the return.Refund:
After receiving and inspecting the product, refund will be processed within 5-7 business days.Exceptions:
Some products such as perfumes or underwear cannot be returned for health reasons.
6. Contact Information
Phone / WhatsApp:
+212 661 168 909
+212 691 219 661Email: support@luxurymocro.com
Address:
Rabat, MoroccoWorking Hours: Monday - Saturday from 9:00 AM to 7:00 PM