1. Terms and Conditions

  • Acceptance of Terms:
    By using this website, you agree to fully comply with these terms and conditions. If you do not agree with any part of them, please do not use the site.

  • Products:
    We offer high-quality products that meet the stated specifications. Product images may slightly differ from the actual product due to lighting or screen settings.

  • Prices:
    All prices are shown in Moroccan Dirhams (MAD) and include applicable taxes. We reserve the right to change prices at any time without prior notice.

  • Ordering and Payment:
    You can place orders via the website or through WhatsApp. We accept payment via bank cards, electronic wallets, and cash on delivery (COD) in some areas.

  • Cancellation and Returns:
    Orders can only be canceled before shipment. Return policy allows you to return products within 7 days from receipt, provided the products are unused and in their original packaging.

  • Liability:
    We are not responsible for any damages resulting from misuse of the products or failure to follow usage instructions.

2. Privacy Policy

  • Information Collection:
    We collect personal information necessary to process orders and improve your experience on the site.

  • Use of Data:
    Data is used solely for delivery purposes, customer communication, and service improvement.

  • Data Protection:
    We commit to protecting your personal information and will not share it with any third party without your consent.

  • Cookies:
    The site uses cookies to enhance browsing experience and analyze performance.

3. Delivery Policy

  • Delivery Areas:
    We deliver to all major cities in Morocco, with possible delivery to remote areas at additional cost.

  • Delivery Time:
    Usually between 1 to 3 business days in major cities, and 3 to 7 days for other areas.

  • Delivery Fees:
    Delivery within major cities is free for orders exceeding a certain amount (e.g., 500 MAD). Otherwise, fees apply based on distance.

  • Delivery Method:
    We rely on trusted shipping companies to ensure timely delivery.

  • Order Tracking:
    You will receive a tracking number to monitor your shipment status easily.

4. Payment Policy

  • Accepted Payment Methods:

  • Electronic payment via bank cards (Visa, Mastercard).

  • Electronic wallets (such as PayPal, if available).

  • Cash on delivery (COD) in some areas.

  • Security:
    All financial transactions are processed through secure gateways to protect your data.

5. Return & Refund Policy

  • Return Conditions:
    You can return the product within 7 days of receipt provided it is in original, unused condition and packaging.

  • Return Process:
    Contact us via email or WhatsApp to arrange the return.

  • Refund:
    After receiving and inspecting the product, refund will be processed within 5-7 business days.

  • Exceptions:
    Some products such as perfumes or underwear cannot be returned for health reasons.

6. Contact Information